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Feedback and Complaints Resolution

The team at Horizon endeavour to work with you at a professional level.

Please let us know by clicking here if you think we have done something exceptionally well.

External Complaints Resolution

What should you do if something goes wrong?

If you have a problem, concerns, or complaint about any part of our service, please tell us or use our internal complaints scheme so that our internal complaints scheme can try to fix the problem.

You may contact the internal complaints scheme by phoning 06 759 4470 or writing to:

Internal Complaints
Horizon Insurance Advisors Limited
PO Box 438
New Plymouth 4340

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our independent dispute resolution scheme operated by Financial Services Complaints Limited ("FSCL") and approved by the Ministry of Consumer Affairs. This service will cost you nothing, and will help us resolve any disagreements.

You can contact FSCL at:

PO Box 5967
Lambton Quay
Wellington 6145

Phone: 0800 347 257
Website: www.fscl.org.nz

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